Support

We're here to help, even at 3 am.

Quick answers

How do I log a nap or a feed?

Tap the round + button at the bottom of the home screen and pick what you want to log. To time a nap, start it with one tap and tap Woke up when it ends. You can also start timers from your Lock Screen and Home Screen widgets.

How does Swaddle know when the next nap is?

It starts from typical wake windows for your baby's age, then learns from the sleeps you log. The more days you log, the more the forecast reflects your own baby. It is a forecast, so always follow your baby's sleepy cues too.

How do I share the log with my partner or nanny?

Open the invite from the home screen or Settings, then let the other caregiver scan the QR code or enter the invite code in Swaddle on their phone. Every log then shows on all your phones. No account or email is needed.

Is my baby's cry recorded or uploaded?

No. When you listen to a cry, the analysis runs on your iPhone. The audio is never recorded, stored or sent anywhere. See our Privacy Policy.

How do I manage or cancel my subscription?

Bought in the app with Apple: on your iPhone, open Settings, [your name], Subscriptions, choose Swaddle, and update or cancel there.

Bought on the web (paid by card or Apple Pay on a Swaddle checkout page): go to swaddle.superwall.app/manage and enter the email you used at checkout. We'll email you a link to cancel, change your card or see receipts. These subscriptions do not show in iPhone Settings.

Not sure which one you have? Check iPhone Settings first. Deleting the app does not cancel a subscription.

How do I restore a purchase?

On the paywall screen, tap Restore to recover an active subscription on a new device or after reinstalling. If you bought on the web, open the activation link we emailed you on your iPhone, or get a new one at swaddle.superwall.app/manage.

Is Swaddle medical advice?

No. Swaddle offers supportive guidance and is not a medical device. If your baby seems unwell, always contact your pediatrician.

Still need help?

Email admin@saasstudiollc.com and we'll get back to you, usually within 1-2 business days.